HOW IT WORKS

Plan &
prepare

2-14 Business Days
REQUEST A SHOOT
Customize your request by picking services, shoot styles, image count, and add-ons. Finalize it by adding project details, choosing turnaround time, and providing guidelines (if there are any).

Submit the request by confirming your account and we'll get back to you within 1 business day.
GET A PROPOSAL
We'll review your request and ask additional questions if needed. When everything is clear, we'll send you a proposal containing the studio location, proposed shot list, project deliverables, total price, and turnaround time.
DELIVER YOUR PRODUCTS
Once you accept the proposal, deliver the items to the assigned Squareshot studio via drop-off or using one of the major shipping providers.

Drop off time: Mon – Fri: 10:00 AM – 5:00 PM.

Please do not send or drop off or ship your products before you request a shoot and accept the proposal. Make sure all the items have been included. Once we receive the items, we review the total number of images and send the invoice.
APPROVE TEST SHOTS
(IF NEEDED)
For new clients or complex projects, we recommend requesting test shots. We will shoot a few test images from the entire project to confirm guidelines, styling, and creative direction.

Once you approve these images, we will send you an invoice. Once it is paid, we proceed with the rest of the shoot. This is particularly helpful for projects over 20 images.
PAY AN INVOICE
Once your products are delivered to Squareshot and we confirmed that the items match the proposal, we send you an invoice. Once you make the payment, we move to the shooting stage. We use Stripe so you can pay with all major Credit / Debit cards.

sit back
& relax

4-8  Business Days*
WE SHOOT & RETOUCH
We start shooting your project the next business day once we receive the payment. Order turnaround time may be increased due to the high volume of projects. In such cases, we’ll inform you within the proposal. If you are in a hurry, you can select a faster delivery speed:

1. Expedited (5-6 business days) for 25% fee;
2. Rush (3-4 business days) for 50% fee.
*Applies for orders up to 50 standard images. Turnaround time is impacted by the membership plan you are on.

Approve
& Return

1-13 Business Days
APPROVE THE IMAGES
Once we're done with the images, you will get a link to approve and download them. Please feel free to also request edits within 5 business days of receiving the link.
REQUEST REVISIONS
(IF ANY)
Please provide feedback on images within 2 calendar weeks of receiving them (if necessary). We take up to 2 business days to assess if the edits are retouchable or require a reshoot, as well as if they are paid or free of charge. After 2 calendar weeks passed, all revisions will be paid.

Retouching edits can take up to 3 business days. Reshoots might require the standard turnaround time of up to 8 business days.
RETURN THE PRODUCTS
Once the project is complete, you can make a return request from your account by uploading a return label, scheduling a pick-up, or asking Squareshot to create a return label for you. In the case of Squareshot providing a return label, you will be billed for shipping upon delivery.

Manage
with ease

DASHBOARD ACCESS
Once the project is complete, you can make a return request from your account by uploading a return label, scheduling a pick-up, or asking Squareshot to create a return label for you. In the case of Squareshot providing a return label, you will be billed for shipping upon delivery.
NOTIFICATIONS
Get email and in-app notifications to stay on top of your project – from receiving a proposal to getting your images. Never miss a project update!
CLIENT SUPPORT
Get timely project assistance from a сlient support manager attached to each of your projects.

We’re available: Mon – Fri: 10:00 AM – 5:00 PM.
GIVE YOUR
Product A
SQUARE SHOT