how it works

We'll review your request and ask additional questions if needed. When everything is clear, we'll send you a proposal containing the studio location, proposed shot list, project deliverables, total price, and turnaround time.

Once you accept the proposal, deliver the items to the assigned Squareshot studio via drop-off or using one of the major shipping providers.

‍Drop off time: Mon – Fri: 10:00 AM – 5:00 PM.

Please do not send or drop off or ship your products before you request a shoot and accept the proposal. Make sure all the items have been included. Once we receive the items, we review the total number of images and send the invoice.

For new clients or complex projects, we suggest requesting test shots. A test photoshoot is a great
way to confirm guidelines and creative direction. This
is especially beneficial for projects with 20+ images. Once you are satisfied with the test results, we'll send you an invoice.

Once your products are delivered to Squareshot and we confirmed that the items match the proposal, we send you an invoice. Once you make the payment, we move to the shooting stage. We use Stripe so you can pay with all major Credit / Debit cards.

Please provide feedback on images within 2 calendar weeks of receiving them (if necessary). We take up to 2 business days to assess if the edits are retouchable or require a reshoot, as well as if they are paid or free of charge. After 2 calendar weeks passed, all revisions will be paid.

Retouching edits can take up to 3 business days. Reshoots might require the standard turnaround time of up to 8 business days.

Once the project is complete, you can make a return request from your account by uploading a return label, scheduling a pick-up, or asking Squareshot to create a return label for you. In the case of Squareshot providing a return label, you will be billed for shipping upon delivery.