HOW it works

Pre production

2-14 Business Days

Production

8 Business Days

Approval

2-14 Business Days

READY TO SHOOT?
REQUEST A SHOOT
PRE-PRODUCTION — PRE-PRODUCTION — PRE-PRODUCTION — PRE-PRODUCTION -
PRE-PRODUCTION — PRE-PRODUCTION — PRE-PRODUCTION — PRE-PRODUCTION -
PRE-PRODUCTION — PRE-PRODUCTION — PRE-PRODUCTION — PRE-PRODUCTION -

Pre production

2-11 Business Days

Finish an intake form

01
3 minutes on average

Finish an intake form

Pick the services you need, specify your budget, number of products, and briefly describe your brand so we can get back to you with a proposal.

Get a proposal

02
0-1 business days

Get a proposal

We'll review your form and ask more questions if needed. Once everything is clear, we'll send you a proposal. Each proposal contains studio location, proposed shot list, project specifications, total price, and order turnaround time.

Finish an intake form

03
0-5 business days

Send the products

As soon as you accept the proposal, you will get a shipping request by email. You can process it by creating a shipping label, adding a tracking number, or scheduling a drop-off at our studio.

Get a proposal

04
0-1 business day since we receive your products

We process your delivery

After getting your products, we'll confirm the total number of items delivered and make sure there are no extra questions.

What questions? Sometimes, we receive fewer items than expected or we have to shoot more images than requested. So, we reach out to you to clarify the details and make changes if needed.

We take test shots (if needed)

05
1-3 business days

We take test shots (if needed)

If you are a new client or have a complex order, we suggest ordering test shots. Test photoshoot is a great way to confirm guidelines, image quality, angles, lighting, and other details. It helps to align the imagery to your expectations. This is especially beneficial for orders with 20+ shots.

Once you are satisfied with the test results, we'll send you an invoice.

Pay an invoice

06
3 MINUTES To COMPLETE

Pay an invoice

Good news, we’re halfway there. Products are received and verified, test images are made and approved, and the invoice is sent to you. Once you make the payment, we move to the shooting stage.

*We use Stripe so you can pay with all major Credit / Debit cards.

Production — Production — Production — Production — Production —
Production — Production — Production — Production — Production —
Production — Production — Production — Production — Production —

production

8 Business Days

We shoot and retouch your images

07
up to 8 business days since we receive the products and the payment (applies for projects up to 50 images)

We shoot and retouch your images

We start shooting your project the next business day since the payment is made. Order turnaround time is standardized across all studios, but it may be increased due to the high volume of orders in some locations. In such cases, we’ll inform you within the proposal.

If you are in a hurry, you can always select a rush delivery option (twice as fast) for an additional 50% fee.

Approval — Approval — Approval — Approval — Approval —
Approval — Approval — Approval — Approval — Approval —
Approval — Approval — Approval — Approval — Approval —

Approval

1-13 Business Days

Approve the images

08
0-5 business days

Approve the images

Once we're done with the images, you will get a link to approve and download them. You can also request edits within 5 business days after receiving the link.

Request revisions (if required)

09
5-8 business days

Request revisions (if required)

All revision requests must be made within 5 business days after we recieve the images. After 5 business days, all revisions will be paid.

We take up to 2 business days to assess your request. We'll let you know if the edits can be made in retouching or need a reshoot, and if they are paid or free of charge.

Retouching edits can take up to 3 business days. Reshoots might need the standard turnaround time of 8 business days.

Return the products

10
0-5 business days

Return the products

Here we are. All done, reviewed, and approved. Now, you can request a product return by uploading a shipping label, creating a new one, or scheduling a pickup from our studio.

GIVE YOUR
Product A
SQUARE SHOT

Squareshot has delivered over 50K images to more than 2,500 brands.

Squareshot has delivered over 50K
images to more than 2,500 brands.
Squareshot has delivered over
50K images to more than 2,500
brands.

FAQ

Still have questions?
WHAT'S THE TURNAROUND TIME?
We start shooting your project the next business day since the payment is made. There are 2 image delivery speeds:
‍‍STANDARD takes 8 business days* since we receive the products and the payment.
RUSH takes 4 business days* since we receive the products and the payment.
*excluding holidays and applies for orders up to 50 standard images.
HOW TO SHIP PRODUCTS?
1. You can schedule a drop-off of your product(s) at the Squareshot office assigned to your project.

2. You can generate UPS/USPS shipping label by adding a shipping address in the Heroshot. You'll get the label by email once you accept the proposal.

3. You can generate a shipping label with the shipping service of your choice and provide us with the tracking number
WILL MY PRODUCTS
BE RETURNED?
YOU HAVE A FEW OPTIONS TO GET YOUR PRODUCT(S) BACK:

1. You can schedule a pick-up from the Squareshot studio.

2. You can upload a prepaid return label to your shipment.

3. You also have an option to make a return request, where we will take the responsibility of a return onto ourselves. This happens in individual cases, if there were made special arrangements.

If you don’t need your products back, you simply do not make a return shipping request.
HOW MUCH
DOES IT COST?
We have a per-image fixed pricing for each category of service (standard photo, group photo, hand model photo, etc). You can also purchase a membership (Growth and Enteprise), which grants you a cheaper base price. There's a 300$ minimum order for non-members.
CAN I PROVIDE REFERENCES?
Sure! We encourage all our clients to provide references to understand what result you would like to achieve.
CAN I BE PRESENT
DURING THE SHOOT?
Unfortunately, no. Our production model is built around efficiency, remote coordination, and fixed pricing. We have introduced the necessary tools to support effective online collaboration.
DO YOU ACCEPT REVISIONS?
Yes, any revisions made due to Squareshot's failure to follow your shooting directions are free of charge. Any revisions made due to unclear directions from the client which were open to interpretation and assumption will be paid.
IS RETOUCHING INCLUDED?
Yes, standard retouching is included for every image you order. Any complex manipulations such as fixing product damages will be paid.